Help with 8billion on iPhone.

What the iPhone release includes

The release includes My 8B, Income Atlas, The Leap free Raise preview, Offer X-Ray free read, the optional Private Raise Decision Kit, free controlled Member Twin interactions, a conditional Guided Room bonus when an eligible real Twin exists, and link-invoked Private Compare. Pro subscriptions, an Offer Kit and paid city data are not on sale.

Sign in and account access

The core private flow works without an account. Sign in with Apple is required for a purchase, restore or real Member Twin opt-in. Apple may provide a private relay address instead of an account email.

Purchase or access problem

For a cancelled, pending or interrupted purchase or missing Kit delivery, sign in with the same Apple ID and 8billion account and use Restore Purchases to refresh eligible verified access. Because the Kit is consumable, Apple does not automatically recreate a consumed Kit. Contact support if verified access is still missing.

Apple handles billing and refund requests. 8billion support will never ask for a full card number, Apple password or two-factor authentication code.

Apple purchase and refund help →

Member Twin safety

Member Twin is real, optional and controlled. If no eligible opted-in person exists, the app shows an honest no-match state. Use the in-app leave, block and report controls for unwanted or prohibited activity. There is no public directory or open chat. Notifications are optional.

For an urgent safety report, use the in-app report control or email hello@8billion.app with the subject URGENT SAFETY. Messages are reviewed on business days, but this channel is not monitored continuously and is not an emergency service. If anyone is in immediate danger, contact local emergency services.

Account deletion

Permanent deletion starts at My 8B, Privacy, Account & access, then Delete account. If you cannot sign in or no longer have the device, use the lost-access process below. Email is not required for the normal in-app flow.

Account deletion instructions →

Contact and response targets

Email hello@8billion.app with the app version and build, device model, iOS version, the screen involved and the approximate time of the problem. Do not include exact income, employer or offer documents, a private Decision Brief, payment-card details, an Apple password or a two-factor authentication code.

Support messages are reviewed on business days and answered as soon as reasonably possible. Privacy requests are answered within the applicable legal period and no later than 30 days for requests under Türkiye's Law No. 6698.

Accessibility

For an accessibility problem, describe the screen, assistive technology and expected result without including private financial information.