Help for the 8billion mobile app.

Product availability

The iPhone app is available on the App Store and includes Discover, My 8B, Income Atlas, free The Leap, the free Offer X-Ray Money / Time read, an optional one-time Private Raise Decision Kit and free opt-in Member Twin for eligible signed-in members. Pro subscriptions and an Offer Decision Kit are not sold in this release. The Android app is not publicly available yet.

Private Raise Decision Kit purchase and access

The Kit is a one-time purchase for one selected raise and does not renew. If a completed purchase is not visible, sign in with the same Google or Apple account and the same 8billion account, then open Account & access and choose Refresh purchase access before buying again.

A pending payment must complete or be cancelled by the store before access can be delivered. If the store reports a refund or revocation, the related Kit access is removed. For Google Play charge or refund eligibility, use https://support.google.com/googleplay/answer/15574897. For missing delivery, restore or access after a completed purchase, email hello@8billion.app with the device type, platform and approximate purchase time. Do not send financial documents, a full card number, password or authentication code.

Member Twin and Guided Room help

Member Twin is free and requires Google or Apple sign-in plus a separate opt-in. No match is a normal result when no suitable real opted-in member exists. You can withdraw the opt-in from Member Twin settings; an active match also provides Block and Report controls.

A Guided Room appears only for an eligible real match linked to a delivered Private Raise Decision Kit. It uses prepared questions and fixed responses, and no reply is guaranteed. Withdrawing, blocking, reporting, closing the match or losing eligible purchase access closes the room without removing the standalone Raise Kit. For account-access or safety help, email hello@8billion.app without including private financial inputs.

Get Android launch updates

Email hello@8billion.app with the subject “8billion Android launch updates”. Please do not include your salary, employer, offer documents or other financial information in the email.

Frequently asked questions

• App Store: the iPhone app is available from the Download on the App Store link on this website. Google Play: the Android listing is still in preparation.
• Accounts: the current website has no account or sign-in flow.
• Payments: the current website has no checkout or subscription sale.
• Data: current model results remain illustrative and are not financial advice.
• Member Twin: it is free and off by default. Eligible signed-in members must opt in separately, and no profile appears when no suitable real member exists.
• Account deletion: start permanent deletion inside the app or use https://8billion.app/support/account-deletion if you have lost access.

Report a problem

For product or accessibility issues, email hello@8billion.app and include your device model, operating-system version and the screen where the problem occurred. Do not attach private financial data.